The enterprise domain catcher
Why do we ask for payment in advance?
Your funds are often needed to bid for the domain you want at private auctions or privately incentivize our vast dropcatcher network to catch the domain for you.
What if I offered too little (say 500 Euro for a super competitive domain)?
After we do our research and confirm your backorder amount is clearly not enough (if it’s not clear we’ll still try) you’ll be contacted over email and given a choice between increasing your bid and receiving a 95% refund.
Why are refunds 95% and not 100%?
The 5% we keep are actually a very low price for appraising your domain, evaluating the dropcatching competition and setting the backorder up in multiple places.
Can I cancel a backorder once it’s made?
Not right away, because we invest your payment into catching fees and deposits, private auction bids, etc. But if the domain is renewed or the backorder fails for another reason, you can get a 95% refund.
What happens in the rare situation of 2 customers backordering the same domain?
The lower offer gets a 95% refund. We try to fulfill the higher offer. We don’t have any desire to organize a virtual auction so usually no futher offers will be accepted for this domain. Advice: don’t bid too low because if you are outbid there is no second chance for backorder.
How do I receive my domain after a successful backorder?
This depends on the domain extension and which catching registrar is sucsessful. Our customer fullfilment team will contact you via email with the good news and the options.
When will I next hear from you?
– If we are successful with the domain backorder and bring the good news for you.
– If the backorder is not successful you’ll have the following options in your account: keep chasing or 95% refund.
Why are there no contacts on your website?
There is nothing to discuss because the backorder process is straightforward and has a clear binary outcome – success or fail. It’s like buying an outdoor show ticket – you either get what you paid for or it rains, show is canceled and you get a refund. Simple as that.